Your employees are your brand. Are they moving your organization forward by embodying your values through their interactions with your customers and each other?
What Leading Organizations Have In Common
Leading organizations large and small have one thing in common – they have a strong brand culture. One that’s rooted in the heart of the organization and radiates outward as a natural set of actions based on a common spirit and worldview. This brand culture will not only unite employees in a common purpose and vision, it will also attract consumers and engage them in a relationship that increases their passion and loyalty.
Importance Of Engaging Employees
Fostering these customer relationships starts when you engage your employees. Which requires their belief in, and alignment around, their organization’s brand culture. The result is everyone unified and pulling together in the same direction and for the same reasons.
Whether on the front-line with customers or internally with each other, if you inform and inspire your employees they can translate your company (brand) values into actions. Culture provides the glue that creates a sense of shared purpose and trust. And it’s the one thing about a business that rivals can’t copy. As Lou Gerstner, former chairman and CEO of IBM, said
culture isn’t just one aspect of the game, it is the game
At Trajectory, we work collaboratively with our clients’ leadership and employees and offer the tools, communications and training to help define the branded behaviors and brand messages that will guide and empower them to deliver on your brand.
Where Trajectory Can Help You:
- Helping leaders uncover opportunities to energize brand-led culture
- Conducting workshops and creating tools and communications to help leaders and teams embrace and consistently deliver new brand promises
- Evaluating and reshaping employee behaviors across the customer journey
For more information, contact Dan Jovanovic.