But neither are the usual suspects of providing a higher level of care to our communities. Providing world class care close to home. Putting patients first. Because instead of staking out meaningful points of difference versus area competitors, all you’re really doing is getting lost in the noise. Truth be told, what healthcare organization doesn’t exist to provide higher levels of care? To put patients first?
It’s curious that when we talk to healthcare executives and their teams and ask them how they stand apart from others, we rarely get clear answers. And consensus is rarer still. But if you can’t be clear about what makes you different, how can your employees, communities and prospective customers. And how do you align product, people, processes, place and promotion when you don’t have the destination in mind.
Differentiation actually requires being different. Understanding your points of parity (category benefits), but also being able to identify meaningful points of differentiation (where you can excel and deliver) and based on understanding your target customer needs and behaviors.
Once you’ve landed on your unique energy, it’s critical to inject it with emotion and edge to inspire both inside and outside. Take for example, the repurposed statement “providing a higher level of care.” But add some color, and you can quickly get to, for example, “setting the bar higher” or “the passion to lead.”
Who would you be more inspired to work for?