In today’s sound byte world, where attention and time are both very limited, infographics are the go to way for a brand to cut through the noise, capture the eye and get a message or perspective delivered.

But are your infographics all they can be? View this infographic for 6 quick keys to success.




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How can healthcare providers play a more meaningful role in, and add more value to, people’s everyday lives?

As the lines between healthcare, wellness and active lifestyle continue to blur, healthcare brands can look to Nike and its Fuel Band for inspiration.

Nike Fuel Band

  • underscores the authenticity of the Nike brand, whose heritage and values are summed up in those three words that begin with “Just…”
  • demonstrates the brand’s relevance in the lives of its customers, who happen to span all demographics
  • improves the brand’s ability to deliver performance for “all” athletes, regardless of athletic ability
  • adds momentum to the brand, not only in terms of growth, but about what’s “hot” and what might be next
  • demonstrates responsiveness to people’s changing attitudes and behaviors about health and healthy lifestyle

While “health” used to be compartmentalized, consumers are now more health-engaged than ever before. So beyond your transactional clinical care, consider how your healthcare brand (whether healthcare system, hospital, physician group or service line) can help consumers incorporate health into their everyday lives and close the gap between their intentions and behaviors.



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Momentum not only relates to the state of your brand or business today, but about where they’re headed.  The fate of which rests with consumers.  They’re either attracted to you – because you’re hot, new and growing – or they’re not.

As it relates to healthcare systems and hospitals, its doubtful that these organizations are towards the top of consumers’ lists of brands they want to engage with through social media. Today. But tomorrow might be a whole different story.

And while ads are fleeting, social media’s got staying power. There for whenever someone decides to dive in, start exploring, conversing and sharing. And they are. As evidenced in the infographic below.

Be there, or be left behind.



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This is not the question.

It’s been a couple years since I gave a conference presentation about why healthcare system and hospital marketers should “enter the blogosphere” as the nucleus of their healthcare social media strategy. But the numbers still reveal only a small percentage of healthcare systems and hospitals blogging.

There are two changes in healthcare suggesting that providers should “rather quickly” begin to engage consumers in their own health:

First, consumers being able to take control of their healthcare decisions by voting with their wallets for the care that will give them the best value.

Second, patient-centered population health redefining the care delivery model (and the traditional competitive playing field) to include everyday aspects of health like nutrition, lifestyle and wellness.

A blog is a simple and effective way to engage with, and make a meaningful difference in the daily lives of, your communities and patients who are integrating health into their daily routines.  Also, while print ads or tv spots are fleeting, a blog has a long shelf life. It is also a great mechanism for:

  • building attraction
  • creating more value
  • fostering trust
  • enhancing relationships
  • energizing from the inside-out
  • promoting transparency
  • creating separation


A blog doesn’t take a lot of investment.  And it’s ROI (in terms of building affinity, reputation, social influence and business) can be substantial. Unlike Facebook or Twitter, or even your healthcare system or hospital website – your blog is where real conversations can take place and where someone can spend some quality time with your organization. It’s a place where you’re pursuing relationships and fostering communities of consumers.

I’ll follow-up in another post about the six strategic questions you need to consider to build your blog. In the meantime, if you have any questions, let’s talk.





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A great brand purpose is a strong anchoring tool that can change and improve marketing.

While these are the words of Mark Addicks, CMO of General Mills, which appear in this article – General Mills CMO: The Key To Good Marketing Is Having A Purpose, they’re very relevant to healthcare marketers.

As the company moves into digital and engaging consumers around great content and online experiences, he says that “brand fundamentals matter more now than ever before. Once you have a clear purpose, it really makes a brand think differently about content and how to distribute it.”

One of a few different examples he cites is Wheaties. The old-school General Mills brand, which was starting to lose some of its vigor, always aimed to be the “breakfast of champions,” focusing on the sports hero featured on the box, Addicks said. It decided last year that its purpose would shift to fuel the champion on the outside of the box—the consumer. Wheaties re-engineered everything about the brand based on this new purpose, and the brand is doing better.

Relating this back to healthcare, most healthcare systems and hospitals offer basically the same services. The only real sustainable difference is how well you define, stake out and deliver on your brand purpose – which inspires and aligns the internal teams who drive your organization, informs your messaging and marketing and shapes your patient and community experiences.

Today, your brand is expected to do more than paint and convey a picture of your organization. Patients (consumers) are looking for you to play an even more substantial role in their lives and to put purpose front and center (no different from General Mills).  To answer how your healthcare system or hospital brand not only improves their lives through your care, but what role your brand plays in the world.

Crack the code and you set the stage for building very healthy relationships.






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Joe Pulizzi, head of Content Marketing Institute defines content marketing as: the strategic marketing approach of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience – with the objective of driving profitable customer action.

But how do healthcare system or hospital marketers do this when they compete with every person, every company and every cause fighting for attention and has something interesting to say? By not competing (with many), but creating value (for few). Realizing that while you can’t be compelling to everybody, you can be invaluable to those who need you most.

You can do this by hitting the sweet spot of:

1. content that solves a specific problem for a specific population,
2. while reflecting your organization’s unique passion and expertise,
3. in line with brand vision and business goals. 

More specifically:

Solving a specific problem. You need to hear what a “specific population” in your served communities cares about and shares about as it relates to their specific healthcare journey. Then, think like the producer of a niche TV series with an ongoing multi-year commitment who needs to keep a storyline fresh and exciting to capture attention week in and week out. Personally, I think about Breaking Bad, but that’s not quite appropriate here.

Reflecting your unique passion and expertise. What is your leadership particularly (not generally) passionate about, and where does your healthcare system or hospital truly excel? Here-in lies your biggest opportunity. Because general health information is ubiquitous and be found anywhere. It also doesn’t set you apart, position you as the expert and an indispensable provider.

In line with brand vision and business goals. This should be the easiest of the three. If in fact, there’s a driving brand idea in place for the organization and a strategic plan guiding your areas of future focus.

Particularly for healthcare systems and hospitals, who are already woven into the fabric of their communities, compelling “sweet spot” content provides a wonderful and genuine opportunity to deepen relationship by appealing to people’s minds and hearts in ways that truly matter to them. It’s also a very smart and efficient way to help attract new patients and grow patient referrals.

But remember, don’t compete (with many), create value (for few).














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Screen shot 2014-03-20 at 10.57.52 AMAs the healthcare marketplace evolves to more of a consumer orientation – with consumers voting with their wallets for the care that provides them the most value – here’s some good insight for healthcare marketers from noted marketoonist Tom Fishburne. You can read this quick article – Time for brands to look outside the box – and watch his interview here at

While his comments were in the context of talking about cosmetic brands, I think they’re very relevant for healthcare marketers –– when it comes to marketing and advertising, brands need to abandon the pre-existing rules that their categories have, and focus on engaging with the consumer and their needs. 

Translated, this means that healthcare marketing must focus less on competing (traditionally on features, technology, awards, etc.) and more on creating value – engaging with the consumer in ways that are important to them and that demonstrate how you’re making a difference in their lives.

What’s your point-of-view?



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Enough about you (mr. or ms. prospect), let’s talk about me (my organization). Enough about me (my organization), let’s talk about you (mr. or ms. prospect).

Which sentence better describes the nature of your healthcare system or hospital social media outreach? It’s okay, only you know the answer.

To ensure that your social media efforts deliver real value to, and engage, your audience in ways that are authentic to your organization, here are seven questions that you need to consider:

1. What role will social media play in helping you to achieve your goals, e.g. growing awareness, education, thought-leadership, investor relations, recruitment, corporate social responsibility…

2. What type of community are you trying to engage, e.g. who are these stakeholders, what problems are they trying to solve, how can you best be a resource for them…

3. What is your niche or singular message, e.g. where’s your expertise, what will keep fans coming back, how obtain search traffic through your specific niche keywords…

4. What is your big-picture strategy, e.g. thought-leader, education, entertainment, empowerment…

5. How will you approach your content and conversations, e.g. type (articles, video, etc.), style (interactive, descriptive, etc.), sources (e.g. inside company, 3rd party, etc.), guardrails (e.g. frequency, quality, authenticity, etc.)…

6. What policies are in place, e.g. for employee participation, brand consistency, crisis situations, etc.…

7. How will you monitor performance, e.g. internally and externally…

The world – your patients’ and communities’ world – is full of noise. Everyone’s overwhelmed. But be the one who actually helps better people’s lives in ways that are genuine to your organization and you’ll create advocates that will spread your ideas beyond what you ever could through your marketing outreach alone.




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There are some web design trends that come and go year after year. But there are some that are here to stay, and for good reason. Here are few current trends in healthcare web design that are sure to stick around.

More Microsites and Landing Pages

Many healthcare sites present so many searchable options that it is difficult to target individual audiences. Here is where your healthcare marketing can benefit from a microsite or landing page. It does not make a lot of sense to launch, for example, a large cardiovascular campaign and then send interested parties to your home page or a sub-page deep within the navigational structure of your website.

Promoting a specific landing page or microsite allows you to create an experience that specifically compliments the campaign and allows you to tailor your message and calls to action. New York Presbyterian created an entire microsite focused on it’s “Amazing Things Are Happening Here” campaign. It is completely dedicated to viewing the inspiring patient stories that pay off their campaign line.

Responsive Design

Though responsive design has been around for a few years now, it’s surprising how many healthcare websites are still not delivering a mobile optimized experience to their users. While healthcare systems and hospitals do face more challenges in this area due to the fact that there are usually many navigation items and a deep level of pages, with careful planning and some creative thinking, you can have your site available to all devices. Florida Hospital was up to the challenge and created a fully responsive website that is still easy to navigate and absorb on small screens.

Check out this previous post about the many opportunities healthcare organizations are missing out on by not targeting mobile users.

Advanced Search

Healthcare organizations should be taking full advantage of a simple site feature that has been around for ages – search functionality. Some websites have not only begun to put their search boxes front and center in order to encourage more users to utilize it, they have also begun to enhance the basic search box with features like auto-fill and categorical searching. Children’s Hospital at Vanderbilt does a nice job of breaking their search up into services, doctors, health library or their entire website.

Better Story Telling

While on the surface story telling may not seem like a design challenge, nothing could be further from the truth. Many health organizations are utilizing some of the top trends in web design to bring their stories to life. With the use of one page scrolling websites, large images, video and compelling copy, they are allowing their stories to unfold in front of the visitor, giving them a true sense of who they are and what they offer.

Rather than bombarding users with an unwieldy number of ways to navigate through information, these sites are controlling the flow of information in order to tell their story in a unique and interesting way. Children’s National Health System’s landing page uses all of these techniques to bring their story to life while still providing many entry points into their main site and associated content.

For those healthcare systems and hospitals who are still lagging behind with their website design practices, your relevancy will quickly be waning.  Now’s the time to take the steps necessary to ensure your website is as sophisticated as, and pays off, the clinical care you provide.

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New insights and ideas can always be found by looking outside our immediate categories. In this case the category is healthcare and the outside role model is Google.

Here’s a really interesting article on Becker’s Hospital Review – The Google Approach: How Hospitals Can Create Cultures That Drive Employee Engagement.  And Google is definitely a company to pay attention to as it relates to engagement – as since 2012, they’ve topped Fortune’s annual list of 100 Best Companies to Work For.

According to their website, it’s a research-based, deliberate approach to every aspect of their workplace – evidenced in the fact that “data is central to everything we do, even when we choose a paint color for a conference room wall or plan a lunch menu.”

Experts on employee engagement and satisfaction say health system and hospital brands can benefit from adapting a similar research-based approach, as data helps you understand the pulse of the organization, which in turn helps to create action plans.

As cited in the article, three steps to fostering engagement are:

1. Gathering data: Engagement improvement starts with surveying employees
2. Forums, huddles and celebrations: The importance of communication and recognition
3. Creating a vision: How to establish an intentional culture

It’s no secret that brand engagement pays off in numerous ways. Engaged employees are more connected, work harder, stay longer and perform better. They also represent the company brand better – which creates happier customers, provides competitive advantage and builds a healthier bottom line (which makes for happier CFO’s and shareholders).

Here again is a link to the article.




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