Jun
03

There was a recent article in Ad Age about an agency committed to Marketing That Matters. Their point-of-view is that the new marketing demands more than telling and selling to consumers tired of being bombarded with one-way messages. Based on the changing priorities of the consumer, driven in part by events taking place around the globe – they believe that cause needs to be baked-in to all marketing programs.

I’d suggest that “marketing that matters” first begins with a more expansive view of your brand and an appreciation of your potential to engage, inspire and guide your audiences. To unleash the full potential of your brand, you must have a wider view of your prospective place in your consumers world.

Beyond products and services, brands should impart knowledge and insight. That knowledge is out there anyway in the vastness of the web, but why not take the leadership role among your peers to organize and be the “beacon” that consumers turn to for their guidance. Consider what Dove has accomplished:

• As an adjunct to its selling efforts, the brand has become an authoritative expert on beauty – facilitated by a site that has become a destination for product and category information.

• It has become a brand that fulfills relationships; creating communities of “like” consumers who aspire to connect with others like them. Through Their Campaign For Real Beauty, it’s united millions of women from around the globe.

Never has there been more opportunity for brands to step up, reach out and engage on all three levels. Particularly for health + healthy lifestyle brands whose very existence is inherently more important to consumers.

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May
14

Found a very old issue of Brand Marketing, and thought it would be fun to report on their “top ten brands to watch in 2001.”

1. Amazon
2. America Online
3. AT&T
4. Hillary Clinton
5. Firestone
6. Napster
7. Nokia
8. Onstar
9. Revlon
10. xfl (upstart that challenged the NFL, with a bunch of players who almost made the NFL)

As the magazine reported, the list includes some that are in the ascendant, others that are definitely teetering and still others that will simply demand attention no matter which way they break.

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Apr
27

No doubt about it, we have two strong brands squaring off here. Both have strong points-of-view, personalities, agendas [at least we hope] and own strong associations. Both have strong voices. And they both have tremendous stamina.

But which one of these brands is more relevant given the state of the country and the world today – culturally, socially, politically, economically. Which one has the ability to serve as beacon to inspire and guide. Which one do you want to be part of your life for the next four years [at least].

More than any time in our recent history, probably due to the non-stop exposure and transparency that our media channels provide – there’s just so much conversation everywhere about these two candidates. About these two brands. And oh yea, about McCain.

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Apr
16

I’m readying a speech for a client’s national convention, and am thinking that an interesting topic might be are all brands created [born] equal? Do they have equal chance of growing up to be all that they can be? Of being nurtured to reach their full potential? To make the most of their talents and ambitions.

But nurture plays a huge role in helping a brand be all that it can be. Because implicit in nurture is being nurtured. Nourished with a compelling and differentiating big idea. Nourished with parents who watch over it to insure that it keeps its promises. Nourished to insure that it’s not extended beyond its natural born talents. And that it’s mature enough to participate in conversations with those who might invite it into their lives, as opposed to simply talking at them.

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Apr
03

Don’t know about you, but I’m tired of being told every ten minutes by Wolf Blitzer (underscored by the CNN ticker) that here’s the story by the best political team in the business. Can’t think of any other brand that continually boasts to its consumers that we are the best in the business . We all grew up being taught that actions speak louder than words. Think it might have been in second grade. Guess the staff at CNN, or maybe just Wolff, skipped a grade.

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Mar
25

Had a conversation with one of our clients the other day about needs vs. wants as a driver for product development. He’s facing resistance from folks within the organization still focused on satisfying “functional” product/service needs. But fulfilling needs is not the end game.

“Needs” is a category-based concept. People need detergent, need new sneakers, need a new car. But they buy brands based on wants. Based on how these brands make them feel, and reflect positively upon them in your presence. It’s why they choose Tide because they want to feel like they’re doing the best for their kids, buy Nike because they want to be like Mike, buy a Mini because they want the status and prestige of affordable cool.

But to identity wants, you need to be rooted in your consumers world. To understand their motivations and desires. Beyond their stated needs, which won’t move you beyond the status quo. And then you need to align this understanding with what makes your brand different and special.

Cater to needs, and you’ll quickly be displaced. Appeal to wants and desires, and be the only one to be able to deliver your unique bundle of benefits, and you’ll insure your relevance, differentiation and connection.

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Mar
20

We had internal Discovery Sessions with a client this week – from senior leadership, to team leaders across Marketing, Sales, Finance, Product Development and IT, to employees who have worked in the organization for twenty years and those who’ve yet to celebrate their first anniversary. Across the board, they’re passionate about what they do and the contributions they make to the world.

This organization, as successful as they already are (though still facing big challenges), will continue to be leaders in their space. Because they’re relentless in their pursuit to be more than they are today – genuinely committed to raising their game. They also display other wonderful traits – they have open minds, they don’t pretend to have all the answers, they are genuinely desiring of our insights and ideas, they want to be pushed. But no one will push them harder than they do themselves.

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Mar
10

No longer do you sell your healthcare services through the traditional channels. Your consumers have not only begun to direct marketing messages, they are also delivering those messages. Which means they have become a part of the Channel. 

So healthcare marketers need to learn how to utilize this new channel opportunity. The tactics are going to be different than for traditional channels, but the potential benefits are tremendous in terms of:
• spreading the word 
• relevance of the messenger
• credibility of another consumer 
• believability

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Mar
01

Like a 40 mile an hour wind at our backs, the world is constantly changing. How can you get a handle on all these changes, and how do you discern which ones are important and which are just passing fads. Consider an in-house futurist.

As the New York Times recently advertised on their website for a Futurist for its R&D group, the ideal candidate:
• is highly imaginative and well informed about the social and technology trends affecting creation, distribution and consumption of all forms of media now and in the future
• has an innate curiosity and a passion for ideas; with a facility for market research data and who can use it to vividly paint a picture of how the world around us is evolving
Every day, we get sucked into busy-ness – putting out fires, creating reports, attending meetings, answering emails. Which doesn’t leave much time for thinking about what really matters – navigating the future. Someone needs to be able to look hard into the distance while others are watching for what’s coming around the next corner.
Beyond the traits mentioned by the NY Times, your futurist:
• should voraciously read not just industry and trade pubs, but also general business news – because big insights and ideas typically come from outside your industry
• must listen for “the buzz”, and keep abreast of influential thinkers, bloggers and publications
• must understand and empathize with end-users – their feelings, concerns, motivations and practices
• should be empowered to serve as company protagonist – challenging conventional wisdom and practices, pushing you to think beyond the usual to reach for the extraordinary. 
Last but not least, your futurist will help you provide a critical and differentiating “right-brain” perspective in a left-brain dominant world.

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Feb
25

With all the focus on health care marketers crafting social media strategies, it’s important not to forget about (the less topical but still effective) search ads. Because the search volume on leading engines Google, Yahoo, MSN and Ask is still tremendous.

Some 66% of respondents to an iCrossing study in December 2007 said that they used one of those engines to find health info in the past year, compared to the 46% who navigated to health portals like WebMD.

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